Problem, Goal, and Target Audience
Problem:
Outdated design and hidden essential feature
​
Goal:
Redesign the app and enhance/add features
​
Target Audience:
KRL Commuter Users
Persona
Nadia is a system analyst and a train commuter who needs to use KRL Access because she wants to be punctual.
User Research Summary
I talked with my friends and families whose commute with KAI Commuter/KRL within Jakarta Metropolitan Area. Most of them use the KRL Access application to track their train when waiting for it at the Station. The prominent input I’ve received from them is about how outdated the user interface design is. Some of them also asked me about the possibility of adding a feature to remind their train service. While there are also complaints about the available information on the app, they are eager to see what the new, redesigned KRL Access application looks like.
Pain Points
Outdated UI:
All participants said that the UI Design of the application is outdated and needs to be redesigned
​
Intuitiveness:
5 out of 7 participants said that they want to use the application easily, especially for tracking their train and finding the schedule.
Sitemap
The sitemap represents the condition of the KRL Access application. There are no significant changes since it will retain the existing structure. However, the design will be revamped based on users’ inputs.
Paper Wireframe
Digital Wireframe
High-Fidelity Prototype
Key Mockups
Usability Testing Results
1st Test (Lo-Fi)
-
Feature Change
-
Accessibility
-
Information Clarity
2nd Test (Hi-Fi)
-
Feature Enhancements
-
Adding and Broadening of Train Service Information
Final Thoughts
“It is way better like this. I don’t have to go to the menu to track my train. Also, I like this route finding feature. It’s a good addition.”
With users' input and personal design reference, the idea to redesign this app and enhance its feature is on point. Furthermore, usability studies, critics, and suggestions are needed to iteratively develop this application.